You’ll find the Barclaycard Arena box office located on the Arena Floor level to the right of entrance E. This is accessible from both the north & south car parks.
The Barclaycard Arena box office is open on event days. Opening hours are limited and subject to change at short notice. To confirm our box office opening times before travelling please call 0844 338 8000 for up to date information.
If you have a particular question about your ticket, why not check out our handy box office FAQs. Just point your mouse to theticketfactory.com/FAQs
The Arena’s medical centre is available on the concourse level opposite the entrance door to Block 2. In the event of an emergency please notify a member of Security, or any member of staff who will be happy to help. You can also get hearing protection from the medical centre if you are finding the concert a bit too loud.
We understand the desire to take a few snaps during the show, however every Concert Promoter has their own policy regarding the admission of cameras. It should therefore not be assumed that you’ll be allowed to bring a camera into the show, and unfortunately promoters may change their policy at short notice. In this event, you’ll be required to leave your camera at the confiscation kiosk for collection after the show.
Professional type cameras (those with the fancy interchangeable lenses) are a definite no-no unless you’re an officially accredited photographer covering the event. We’re afraid video cameras, audio equipment and iPads are also on the no-no list. Small instamatic cameras and smartphone cameras are generally permitted by the promoter, but keep an eye out for your show information emails as we'll put the specifics of any camera policies we know about on there.
Official merchandise is only available from inside the Arena, with the exception of posters from our licenced ID carrying poster sellers outside. We would strongly advise you to never buy merchandise from vendors outside the venue, as the quality is likely to be questionable at best and rash-inducing at worst.
At the Barclaycard Arena we’re all about ensuring every visitor has a great time, but rules are rules. It’s a condition of our venue licence that certain items are not allowed into the Arena in the interests of health and safety. These items include, but are not limited to:
Hot food | Alcohol | Glass bottles | Cans | Flasks | Cool boxes | Hampers | Large flags/banners | Helium balloons | Studded belts | Dog collars | Trouser chains | Selfie Sticks | Sharp/large rings | Smoke Grenades | Flares | Fireworks.
Items will be confiscated and returned to you after the event, which may delay your access into and out of the Arena. If in doubt, leave it home would be our recommendation. Please note, prohibited items vary on a show-to-show basis; please refer to your ticket terms and conditions for any items that are not allowed into the venue.
The Arena does not have a cloakroom due to the volume of people that attend events and the congestion this could result in. We therefore suggest that you keep your personal belongings to a bare minimum, as we cannot accept responsibility for items brought onto the premises. Sorry.
Like you, we’d love nothing more than to get up close and personal with the stars of the show backstage. However, as a venue we are unfortunately not responsible for the distribution of backstage passes. Occasionally meet and greet passes are offered as competition prizes by radio stations and magazines but again we have no control over this so please don’t ask as we’ll be unable to help which will lead to sad faces all round.
Keep an eye out on our social channels for our own exclusive competitions.
At the Arena we liaise with Production Managers and Concert Promoters rather than the artistes directly. This means we cannot guarantee any acknowledgement from the artistes themselves as the decision rests completely with their Tour Management. We will ensure however that any fan mail or requests are passed onto the Tour Management on the day of the show, but beyond that we’re like a sunless Superman – powerless we’re afraid.
Like all venues, the Barclaycard Arena is a totally non-smoking venue. This also includes e-cigarettes, which need to be used in the designated smoking areas.
A pass out procedure will be in operation at most events, allowing you out into the designated smoking areas located by Blocks 1 and 12. Please note, due to logistical reasons some events will not be able to accommodate this facility, so it’s always wise to check prior to arriving.
We salute all good deeds, but any charity collection must be agreed in writing by the Concert Promoter in advance of the concert date. No ifs, no buts. For further information please contact firstname.lastname@example.org
At certain times the Barclaycard Arena may be used to film promotional material and by attending an event at the venue you consent to the possibility of being filmed.
Please note that we do not allow leafleting outside of the Barclaycard Arena. Any leafleting inside must be done so with prior agreement from both the Concert Promoter and the venue. Where permitted a charge may be made for this activity. The venue reserve the right to evict those conducting unauthorised leafleting from the premises.
Please note that where screens are used on a concert, this will be as part of the touring stage set, decided upon by the artiste and their Production. The venue does not provide screens for any concert and as such this facility is never guaranteed.
It is accepted that at most concerts the audience will stand throughout the main artiste’s performance. If this is likely to cause you difficultly, you should request seats at the front of any section when booking seats for shows, even if this means sitting further away from the stage. This will ensure you can make your own choice in remaining seated. Seats in the tiered area would also offer a better view in this situation. Please note that standing on seats is strictly prohibited on health and safety grounds.
Strobe lighting may be used during some performances. Patrons will be notified in advance (most commonly via signage on doors) if a performance includes the use of strobe lighting.
The Barclaycard Arena strives to make your visit as enjoyable as possible, however if you do encounter a problem please return to Customer Services at the Box Office immediately and they will offer every assistance possible. There is also a Manager on duty at each event. Please note that it is easier to resolve a complaint at the time as there is often little we can do after the event.
If you have any suggestions or comments you wish to make, please advise a member of staff. Alternatively, write to:
Visitor Experience Manager
Or email them at: email@example.com
If you would like to write to an artiste performing at the Barclaycard Arena, you can do so care of the venue and we will pass it on to the Tour Manager on the day of the show. We do receive a lot of fan mail and cannot guarantee that it will be acknowledged, nor can we guarantee return of any items sent in.
Please do not bring gifts for the artistes to the event with you as we are unable to accept responsilbility for them.
We work closely with show organisers to ensure the safety and wellbeing of our visitors at all times.
The NEC Group Arenas have prepared a risk assessment form which can be used as a guideline. Completion of this form or your own company policy form covers your party in public areas.
For all other queries please contact NEC Safety, Health & Environment on 0121 767 2930
To avoid disappointment please follow our recommendations below when purchasing a ticket as, or for a minor.
Age Restriction Recommendations into the Barclaycard Arena.
Under 14 year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue.
(i.e. 14yrs and over can come into the building on their own with a valid ticket).
Age Restriction Recommendations onto a standing floor at the Barclaycard Arena.
Under 14 year olds are not permitted on a standing floor.
14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +.