Disabled Access

All visitors with disabilities wanting to purchase tickets for events at the Barclaycard Arena are advised to call our Ticket Factory dedicated ticket line on 0800 640 5001. We’re open from 8am to 10pm, 7 days a week.

Please inform us at the time of booking if you need a wheelchair space or have any special requirements, so that we can arrange for everything to be ready on your arrival. We will also help you find the most convenient seating for visitors with visual and/or hearing impairments.

If you are a disabled visitor and require a carer to attend the event with you, it may be possible to claim a discounted or complimentary carer ticket. This can differ on a show to show basis, so please check with the sales advisor when you make your booking. They may ask questions to ascertain the nature of your disability to ensure you are offered the best possible seating and eligibility for a carer ticket.

All public concourse levels of the Barclaycard Arena are accessible to wheelchair users, via ramps or lifts, but for health and safety reasons we are unable to allow wheelchair users onto the Arena floor during standing concerts.

Customers with crutches and/or walking sticks are permitted to bring them into the seating areas (as well the arena floor for standing shows). They will be advised to store them safely underneath their seat.

However, anyone on crutches with a leg in a cast is not permitted into the seating areas and we ask that you contact The Ticket Factory on the dedicated telephone ticket line (as above) in advance of your visit to give us opportunity to re-seat you within the disabled areas for your own comfort and safety.

Assistance dogs are welcome at our venues, but owing to sound levels involved, we strongly recommend that you do not bring them to concerts or other loud events.

For vehicles displaying blue badges, parking is free of charge in Barclaycard Arena car parks.

There are accessible parking bays on Level 11 of the South Car Park, situated off Sheepcote Street. Entrance D and Amplify Hospitality Entrance A into the Barclaycard Arena are on this level. If these parking bays are full, please park on any car park level which has an odd number, where a lift will take you to Level 11.

Additional accessible parking bays are located on level 9 of the North Car Park, off King Edwards Road, close to Entrance G.

If you need to collect tickets from the box office it is recommended that you park in the South Car Park and take the lift to Level 7 and head to Entrance E.

Disabled visitors arriving in vehicles over 2m in height (Minibuses or Ambilifts), will be directed to the North car park. Here visitors can disembark, and traffic officers will then direct the vehicle to the nearest parking bay.

If you are arriving by car or taxi, but do not require parking, you need to be dropped at the bottom of the main steps on King Edward's Road, the follow the boardwalk to Entrance E.

To get your bearings please visit our 'Finding your way around' page.

The Barclaycard Arena has five stand-alone unisex accessible toilets. These are located on:

• Concourse level 1, opposite Block 2 (next to the medical centre)
• Concourse level 2, opposite Block 12
• Arena floor level, inside Entrance C
• Arena floor level, within B(eat) inside Entrance E

All of the unisex toilets are controlled by a RADAR key. Please speak to one of our stewards to use the RADAR key if you do not have one with you.

In addition to the unisex toilets there are dedicated accessible cubicles within the ladies' and gents' loos throughout the arena, which are signposted accordingly.

An induction loop system is operational in selected seating areas, which can be linked to visitors hearing aids. Customers wishing to utilise this system should inform the box office, via the dedicated telephone ticket line (as above) when purchasing tickets and should contact a steward on arrival at the arena in order to be supplied with the appropriate equipment.

There is a Medical Centre at the Barlcaycard Arena located on Concourse Level 1 opposite Block 2. Qualified medical staff are on duty when the Arena is open to the public.

In the event of a medical emergency, please notify a steward who will radio for medical assistance.

Should you require a private area for personal care (eg private changing facilities) please speak to the staff in the Medical Centre who should be able to assist you.

If you need a wheelchair and have your own, please bring it with you. We only have a very limited number of manual wheelchairs available for hire free of charge. We strongly advise visitors to pre-book wheelchairs to avoid disappointment by telephoning 0121 780 4141, then going to extension 47002 or 47190. For any visitors who do not pre-book, remaining stock will be issued on a first come first served basis.

Certain restrictions apply however: Please note that wheelchairs are for use inside the venue only and cannot be taken to car parks. The intended use of hired wheelchairs is as a shuttle service to your seat from the main entrance and back again.

Unfortunately, we cannot allow visitors to keep hire wheelchairs for the duration of the event.

Many concerts/events at the Barclaycard Arena use strobe lighting. Often we will not know about this until the day of the event. If you have any concerns then please speak to a steward who will be able to assist with further information about their use.

An in-house committee meets regularly to address services for disabled visitors, and regular audits of our building are undertaken in respect of access.

If you have any suggestions or comments you wish to make, please advise a member of staff. Alternatively, write to:

Visitor Experience Manager

The NEC

Birmingham

B40 1NT

Or email them at: [email protected]